Support & FAQ
WERZ Platform
Contact Information
Email Support: ok@werz.at
In-App Support: Open the WERZ app and message WERZY directly for instant support
Frequently Asked Questions
Q: How do I join a community on WERZ?
A: You can join a community by using an invite code provided by the community administrator, or by receiving a direct invitation through the app.
Q: How do I reset my password?
A: Use the "Forgot Password" link on the login screen, or contact us at ok@werz.at if you need additional assistance.
Q: Can I be a member of multiple communities?
A: Yes! You can join and participate in multiple communities using the same WERZ account. Simply switch between communities in the app.
Q: How do I purchase tickets or products?
A: Browse events and products in your community's shop section. Add items to your cart and complete the purchase using our secure payment system.
Q: I'm having trouble with payments. What should I do?
A: Payment issues can usually be resolved quickly. Contact us at ok@werz.at with your order details, and we'll help you resolve the issue.
Q: How do I update my profile information?
A: Go to your profile settings in the app to update your personal information, profile picture, and notification preferences.
Q: How do I report inappropriate content or behavior?
A: Use the report function available on posts and comments, or contact us directly at ok@werz.at. We take community safety seriously.
Q: Can I get a refund for tickets or products?
A: Refund policies vary by community and event. Check the specific terms when purchasing, or contact us at ok@werz.at for assistance.
Q: The app is not working properly. What should I do?
A: Try closing and reopening the app first. If the issue persists, message WERZY in the app or email us at ok@werz.at with details about the problem.
Q: How do I delete my account?
A: Account deletion can be processed by contacting us at ok@werz.at or by requesting deletion in the app settings. Please note that this action is permanent and cannot be undone.
Additional Information
Quick Tip: For the fastest support, message WERZY directly in the WERZ app. Our team monitors these messages and can provide real-time assistance.
Community Guidelines: Remember to be respectful and follow your community guidelines. WERZ is designed to bring people together in a positive and safe environment.
For questions about community-specific rules or events, you can also reach out to your community administrators directly through the app.
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